![]() Please note the amount of time for the refund to process is dependent on your payment method. You and Epic may also agree that the refund be issued by alternative method. How will I get my refund?īy default, purchases will be refunded to the payment method used to make the purchase, but this may not always be possible depending on the payment method. If the game is eligible for a self-service refund, please click the “Refund” button to start the refund process.įor purchases marked “refundable” or if you have questions about the refund process, y ou can request a refund by clicking “Contact Us” on our Epic Games Store and Launcher help page and submitting a refund request. Sign into your account on our website, click the Account dropdown on the top right of the store, go to the Transactions tab and click the game title. How can I request a refund?įor purchases marked “self-refundable”, you can refund the item online by yourself. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy. You will not be eligible for refunds for games or products from which you have been banned or for which you have otherwise violated the terms of service. Products that include virtual currency or other consumables and products or games that are marked as “non-refundable” are not eligible for refund. However, you must have less than 2 hours of runtime on record. Games and products are eligible for refund within 14 days of purchase if they are marked as “refundable” or “self-refundable”. If the game is eligible for a self-service refund, please click the “Refund” button to start the refund process. Epic cannot provide refunds for purchases made outside of the Epic Games Store.įor purchases marked “self-refundable”, you can refund the item online by yourself. Also, most in-app purchases are non-refundable. Products that include virtual currency or other consumables are marked “non-refundable” and are not eligible for refund. If a game or product is marked as "non-refundable", then it is not eligible for a refund. Games and products you purchase through the Epic Games Store are generally eligible for a refund. ![]() What types of products can I return for a refund? ![]() Below you’ll find all the info on what you can refund, when you can refund, and how to begin the process. If you’ve recently made a purchase through the Epic Games Store and want a refund, you’re in the right place. If you have already purchased a Season Pass on the account you're logged in to, you will not be charged again.ģ) Once the "Season Pass" has finished downloading, return to the main menu of Borderlands 2.Ĥ) From the main menu of Borderlands 2, select "Downloadable Content."ĥ) Any available "Season Pass" content should now be listed as "Free" allowing you to download and install any applicable add-ons through the "Downloadable Content" menu at no additional charge.Don’t like what you bought? Read on for how to return your purchase for a refund. To obtain this content, please follow the instructions below.ġ) In the main menu of Borderlands 2, select "Downloadable Content."Ģ) Select and download "Season Pass" from the menu. These add-ons will become available through the in-game "Downloadable Content" menu as they are released. The Borderlands 2 Season Pass includes four all-new add-on campaigns featuring new areas to explore, new adventures to undertake, new enemies to overcome and the Ultimate Vault Hunter Mode Upgrade Pack in a bundle that's available at a discounted rate over buying each add-on individually.
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